Shipping policy

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Shipping Policy

Thank you for shopping with Calys Street. We carefully prepare and package each order to help ensure your items arrive safely and in excellent condition.

Order Processing

  • Orders are typically processed within 3–5 business days after payment is received.
  • Processing times may be longer during holidays, sales, new product launches, or periods of high order volume.
  • Handmade or made-to-order items may require additional processing time. Any additional time will be noted in the product description.
  • Business days do not include weekends or holidays.

Shipping Rates & Delivery

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Shipping charges are calculated based on the delivery location, package size, weight, and available shipping method. Shipping rates may vary depending on the destination.

The shipping amount shown at checkout is based on the information available when the order is placed. If the actual shipping cost changes while your order is being prepared, Calys Street will notify you of the updated shipping charge before the order is shipped.

If the actual shipping cost is higher than the amount originally paid, the customer will be responsible for paying the difference in shipping charges. The order may be held until the additional shipping amount has been paid.

Once your order has been shipped, delivery times may vary depending on the carrier, destination, and shipping service.

Please note that order processing time and shipping/transit time are separate.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Calys Street is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other transportation disruptions.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us. We will do our best to help you determine the appropriate next steps with the shipping carrier.

Damaged Items

We take care when packaging our handmade products. However, if your order arrives damaged:

  1. Contact us as soon as possible after delivery.
  2. Include your order number.
  3. Provide clear photographs of the damaged item.
  4. Include photographs of the shipping box, packaging, and shipping label when possible.

We will review the information and work with you toward an appropriate resolution.

Please do not discard the damaged product or original packaging until your request has been reviewed.

Returned or Undeliverable Packages

If a package is returned to Calys Street because of an incorrect or incomplete address, refusal of delivery, or another delivery issue caused by information provided with the order, additional shipping charges may apply if the customer requests that the order be shipped again.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customs processing may also result in delivery delays outside of our control.